• Manage Production support efforts to support customer issues including daily health checks of applications, prioritize and resolve production incidents
• Participate in critical incident response calls and serve as an escalation point for customer support cases
• Carefully evaluate alternative risks and solutions before taking action to provide timely resolution
• Ownership of Incident management and production stability reviews
• Lead the Root Cause Analysis efforts to identify the underlying problems and devise strategic solutions
• Providing direction and collaborate across multiple teams and lines of business for resources involved in program delivery
• Developing and maintaining long-lasting collaborative relationships with stakeholders
• Organizing and managing communications with stakeholders and senior managers
• Owns incidents and problems and strives to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues.
• Actively respond to service requests from Client facing support teams, Operations, Risk/control partners, etc.
• Incident management and technical call facilitation, coordination, and communications during critical outage situations
• Excellence in systems operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. You will also be expected to provide guidance and support to team members.

• BS/BA degree or equivalent experience, 7+ years of hands-on experience in Production Support
• Working knowledge of production support role, incident, problem and change management.
• Excellent problem people management skills and execute measures to reduce repeat occurrence.
• Strong knowledge of relevant applications and development of life cycles
• Proven expertise in application development and support environment
• Understanding of Web and mobile applications.
• Ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work
• Understanding of risk controls and compliance to departmental and company-wide standards
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Ability to run production incident conferences bridges

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
Palo Alto,CA $123,500.00 - $180,000.00 / year