The front desk agent is the first and last person that interacts with guests. As the friendly face of the property, the front desk agent has a desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. The shift goes from 11pm-7am for two days a week.

What will I be doing?

As a Front Desk Agent, you would be responsible for checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist guests in-person, by telephone, and by email
• Checking guests in/out
• Respond to guest inquiries in a timely, friendly and efficient manner
• Provide directions to guests to local destinations by utilizing online tools
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information
• Maintain cleanliness of workspace including the lobby
• Perform other related duties as assigned by the Front Office Manager

What are we looking for?

• Hospitality - We're passionate about delivering exceptional guest experiences
• Integrity - We do the right thing, every time
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

EDUCATION AND EXPERIENCE:

High School graduate or GED

Opera PMS experience is a plus.

Ideal Skills & Qualities:

• Great verbal and written communication skills
• The ability to create a fun and supportive working environment

Job Type: Full-time

Pay: $15.00 - $17.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Night shift

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

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