SUMMARY:

Americana Worldwide is seeking a Transportation Operations/Dispatcher for precision shipping of high-value properties. Fast-paced office environment requiring attention to detail to service our clients with an extremely high level of service accountability.

This position includes posting loads, using our existing carrier base, and constant carrier base additions to book and monitor time-sensitive shipments. Special consideration for candidates with Van Lines, Trade Show, and Expedite experience. Daily, you will be taking inbound calls in addition to monitoring and supporting drivers and carrier companies to ensure all shipments deliver on time with a world-class level of service.

BENEFITS:

• 401K with a 3% company match.
• Profit Sharing Plan (managed by Morgan Stanley).
• Blue Cross/Blue Shield: 75% of the premium is paid for individual coverage.
• Two (2) weeks of paid vacation
• Bonus: Up to 20% of salary depending on individual performance and company performance.
• Full-Time Position
• Glencoe Metra Station Directly Outside Office

RESPONSIBILITIES:

▪ Coordinate, track, and schedule shipments to customers and warehouse facilities to ensure accurate on-time pickups and deliveries, focusing on convention centers for expositions nationwide.

▪ Negotiate pricing with shipping carriers to appropriately and efficiently facilitate freight movement, including handling surcharges that may be incurred within a shipment.

▪ Actively communicate and cooperate with team members and managers to understand customer expectations and identify carriers to fulfill customer needs and requirements; including calling and emailing shipping carriers daily for ETA status updates and pickup/delivery confirmations.

▪ Maintain relationships with carrier service providers, FTL, LTL, Freight forwards, other Operations Managers, and Trade show reps, as well as identify new shipping carriers to increase Americana’s logistics capacity.

▪ Liaison with carrier customer service representatives, dispatchers & drivers to resolve service issues to ensure carrier/customer satisfaction and retention to uphold and provide Americana’s world-class logistics service.

▪ Manage, maintain, and keep updated on Americana’s Salesforce TMS platform for all information related to transportation such as quotes, carrier information, shipped loads, and pick-up/delivery statuses.

▪ Study different means of transportation available for freight, offering various solutions to meet all company transportation needs.

▪ Continue to develop knowledge in all areas of the industry to become well-diverse in logistics and freight brokering.

▪ Consult and converse with the team to discuss issues, coordinate activities, and resolve problems.

▪ Identifies opportunities and risks within the business that may impact the business environment and ability to deliver commitments.

REQUIREMENTS:

Education and/or Experience

• 2-5 years of logistics experience (Required)
• Possesses 2-5 years of experience in logistics management, warehouse shipping / receiving management (Required)
• Previous Freight Broker experience (Preferred)
• Forward-facing client/customer relationship management (Preferred)
• Experience with convention centers (Preferred)
• Associates Degree in Logistics or relevant field and 1-year experience managing teams (Preferred)

Certificates, Licenses, Registrations, or Professional Designations

• N/A

SKILLS, KNOWLEDGE, AND ABILITIES:

Computer Skills

• Intermediate Excel skills, basic Microsoft Word, and PowerPoint
• Salesforce skills (Preferred)

Language Skills

• English (Proficient in reading, writing, and verbal)
• Bilingual (verbal) is desirable

Mathematical Skills

• Intermediate

Other Skills

• Comprehensive knowledge of LTL, Truck Load, and the current trucking marketplace trends.
• Highly developed organizational and people skills.
• Good communication skills are essential, as is the ability to build and maintain positive business relationships with internal and external customers.
• Ability to function within a group of dynamic individuals; obtaining an in-depth understanding of each client’s diverse needs.
• Must have excellent customer service skills, requires the ability to self-direct, and work without supervision.
• Ability to multitask and balance multiple duties at once while still maintaining high attention to detail and accuracy.
• Strong follow-up skills.

Hiring Company Description:

For over thirty years, Americana Worldwide has led the industry of trade show transport for exhibit properties and high-value equipment, providing unmatched levels of white glove service for the tradeshow and machinery industries across America. We focus on serving clients at an elite level and pride ourselves on consistently delivering exceptional quality services under any circumstances. Our competitive rates and superior services are second to none, and we continue to advance and grow into a new era of logistics. Through our commitment to precision timing, we anticipate any potential problems and respond immediately to keep our clients fully informed throughout the entire process.

Work environment/physical demands summary:

This job operates in a business environment and uses a computer and other office equipment as required to perform duties. The employee works in an open space without partitions or cubicles. The employee may frequently experience interruptions during the workday. The employee is regularly required to sit, talk, or hear.

Non-Discrimination Policy

Americana Worldwide is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state, or local law. If you require special assistance or accommodation while seeking employment with Americana Worldwide, please contact us. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. Americana Worldwide reserves the right to defer or close a vacancy at any time.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Signing bonus

Ability to commute/relocate:

• Glencoe, IL 60022: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 3 years (Required)

Work Location: In person

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