Technical Support Intern

Position Objective:

Porsche Cars North America Internship opportunities are designed to promote both career development and functional expertise for the intern, as well as to complete project-related and day-to-day support for the department. The intern will support the Manager of Technical Support (AQ1) on specific Technical Support initiatives and various projects including projects, reporting, and process documentation.

Primary Responsibilities:

• Provide tactical department support towards the achievement organizational objectives including special projects assigned to AQ1
• Assist with all Technical Support reporting facets including creating and running ad-hoc reports and dashboards
• Analyze Workshop Media Feedback cases and create summary reports to support the manager and PAG.
• Collect Service and Diagnostic Media issues as reported by dealers, researching the reported issues and working with the PCNA Technical Support Specialists and the media creators at Porsche AG to develop resolutions
• Assist with managing projects by working with various departments and external vendors, as needed
• Take over responsibility for a variety of administrative tasks including, but not limited to, support of PT4G Tester rollout, meeting organization and preparation
• Provide support to Special Tool & Equipment program
• Assist with other ad hoc AQ related projects as assigned

Education:

• High school diploma or equivalent
• Recent graduate or in process of obtaining a higher education degree or comparable study
• Training, coursework, and/or experience in information systems and data analysis is preferable
• Automotive or engineering coursework and/or experience is preferable but not required
• Previous Internships in Corporate environments preferred
• German language is a plus but not a requirement

Skills:

• Attention to detail and strong problem solving skills
• Strong written and verbal communication skills
• Previous experience using Microsoft Office software, especially PowerPoint and Excel
• Proactive and ability to work independently while managing and overseeing several activities at once
• Ability to analyze data and develop concise reports; Excel, SQL, MS Access, SAP-BW/BO experience
• Strong analytical, organizational, and time management skills
• Desire for continuous development and learning opportunities
• Professional, pleasant, and customer service oriented disposition

Porsche is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law.