The Senior Account Manager position responsibilities include day to day account management of large, complex, retail and/or health system customers. The Sr. Account manager is responsible for the overall relationship and customer experience for their assigned customers. The Sr. Account manager serves as a strategic partner for customers both internal and external and delivers the voice of customer back to key partners to improve the overall customer experience.

Key Responsibilities

• Day to day customer management, including high profile key account, providing consultation and optimization work.

• Member of the account management team. Gather voice of customer, aids in prioritization of software enhancements.

• Business review preparation (data collection, consolidation)

• Serve as mentor for entry level account managers.

• Documentation and miscellaneous

Minimum Job Qualifications:

5+ years of account management, vendor management and/or customer relations experience in the pharmaceutical industry.

Critical Skills

• Strong experience of business case preparation and presentation

• Information gathering sessions with external customers and deliver results to product management group.

• Must have strong executive presence

• Maintain high level of customer satisfaction and net promoter scores.

• Strong Microsoft Office skills (PowerPoint and Excel)

• Ability to work independently to manage customers

• Project management experience

Additional Skills

• Consultative experience in a pharmaceutical setting

• Strong preference to strong mentorship/leadership experience

• Familiarity with sales demos

• Ability to work in a highly collaborative setting on cross functional projects

Education

• 4-year undergraduate degree required and/or equivalent work experience in the pharmacy industry

• PharmD, RPh or CPhT preferred

Physical Requirements

• General Office environment

• Travel less than 15%.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

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