Duties and responsibilities include (but not limited to) the following:

• Provide customer service by staying on top of pending orders and customer requests
• Compare and select online tools for the cost effective and quality transit of goods
• Coordinate with the Sales and Production Teams to provide shipping information
• Communicate with customers regarding shipping status, issues and/or delays
• Troubleshoot problems with customer orders, accounts, and related issues
• Properly set up and review BOL’s if received from outside support
• Ensure the proper documentation corresponds to customer PO’s
• Utilize software to complete order entry, shipping, and invoicing
• Coordinate regularly with various shipping carriers and brokers
• Track and communicate available inventory and material stock
• Update warehouse equipment log for recordkeeping purposes
• Manage documentation and maintain updated filing system
• Process documentation for domestic/international shipping
• Review records for accuracy and report any discrepancies
• Correct missing, incomplete, and/or inaccurate records
• Promptly respond to calls, emails and correspondence
• Document orders, records and files as needed
• Coordinate with interconnected departments
• Other shipping-related tasks as assigned

QUALIFICATIONS

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made.

• Proficiency with Microsoft Office products
• Proficiency with computers and data entry
• Fluent English language skills, both speaking and writing
• Ability to work under pressure in fast-paced environments
• Ability to prioritize multiple projects and deadlines
• Strong attention to detail (critical skill)
• Ability to communicate professionally with customers, coworkers and management
• Ability to work as part of a team and offer assistance to teammates when necessary

EDUCATION / EXPERIENCE

• High School Diploma or equivalent.
• Experience in administration, data entry or a related field preferred.
• Understanding of metals and/or manufacturing industries preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The requirements listed below are representative of the physical expectations of the position. Reasonable accommodations may be made.

• Frequent use of standard office equipment (computer, keyboard, mouse, telephone, copier, etc.)
• Production and office environment with daily administrative duties.
• Extended periods of sitting or standing at desk with a computer.
• Occasional periods of standing, walking, and negotiating stairs.
• Perform duties under pressure of deadlines.