Service Desk Technician (JO-2304-201509) Job at Ultimate Staffing Services
Ultimate Staffing Services San Diego, CA 92111
$26.90 an hour
Service Desk Technician
Hours: 7am-3:30pm, M-F
Duration: 13 Weeks (Contract)
Location: San Diego, CA 92111
Pay: $26.50 per hour
Summary:
We put our Ambassadors first. When it comes down to it, we know we can't fulfill our Promise to our business customers without your commitment. You represent our organization while on assignment. In return, we do our best to show our commitment to you. Our Ambassador Benefits package includes: Medical, dental and vision coverage. It also includes 401k, sick time, holiday and much more. We are an equal opportunity employer.
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Hours: 7am-3:30pm, M-F
Duration: 13 Weeks (Contract)
Location: San Diego, CA 92111
Pay: $26.50 per hour
Summary:
- Under supervision, the Service Desk Analyst is part of a team that provides technical support/customer service (Service Desk) for client end-users.
- Secondarily. Service Desk responsibilities include, but are not limited to answering phone calls, emails, and voicemails from staff and physicians with the goal of resolving the customer's need on first contact. This position may be required to provide 24/7 support as needed based on business needs. Performs other related functions as required.
- Typically found in large central departments serving multiple departments or units, this family involves providing day-to-day advanced consultation, training, instruction and troubleshooting/problem-solving to technical staff and end users for hardware, software, network and related computer systems, handheld and peripheral devices and ensures their operation for individuals and groups of computer users.
- Analyzes, recommends, installs, configures, and evaluates systems and tools for internal and end user use.
- Develops and conducts tests of hardware and software and reports on configurations and behavior.
- Develops and provides technical documentation and training. Assesses needs and recommends hardware and software acquisitions and upgrades.
- Applies professional business/technical support concepts to resolve hardware, software and networking issues of moderate scope and complexity for a broad range of applications where analysis of situations or data requires a review of a variety of factors. Within defined procedures and practices, determines appropriate action.
- A Bachelor's Degree in related areas; and/or equivalent experience/training.
- Professional experience, and proven success, providing information systems support and management in a large-scale organization.
- Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations.
- Experience in a healthcare environment.
- Epic support or end user experience.
- Service Now end user experience.
We put our Ambassadors first. When it comes down to it, we know we can't fulfill our Promise to our business customers without your commitment. You represent our organization while on assignment. In return, we do our best to show our commitment to you. Our Ambassador Benefits package includes: Medical, dental and vision coverage. It also includes 401k, sick time, holiday and much more. We are an equal opportunity employer.
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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