TO BE CONSIDERED FOR THIS POSTION, YOU MUST APPLY HERE:

https://www.governmentjobs.com/careers/cincinnati/jobs/3873925/information-technology-assistant-manager

The posting closes on Friday, May 5, 2023 at 11:59 PM

This employee will manage the Enterprise Service Desk, supervising a team responsible for providing help desk support for: a) enterprise applications for all City departments; b) line of business application support for ETS customer departments; and c: PC/laptop/printer/office software support for ETS customer departments.

Examples of Work Performed

(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all of the tasks which may be performed.)

Assists in the organization, staffing, and operational activities for assigned areas of responsibility.
Participates in the development and implementation of goals, objectives, policies, and priorities for assigned areas of responsibility and for the ETS or Department in general; recommends and implements resulting policies and procedures.
Identifies opportunities for improving service delivery methods and procedures; identifies resource needs; reviews with appropriate management staff; implements improvements.
Directs, coordinates, and reviews the work plan for assigned services and activities; assigns work activities and projects; monitors work flow; reviews and evaluates work products, methods, and procedures; meets with staff to identify and resolve problems.
Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
Meets with ETS or Department clients to evaluate their needs; participates on design and implementation project teams; participates in the design of new business processes and information system applications.
Prepares and monitors the budget for assigned areas of responsibility.
Maintains knowledge of current trends and new technologies in data processing, networking, and related areas.
Develops requests for proposals (RFPs); negotiates contracts with vendors for products and services; procures hardware and software following City policies and procedures.
Prepares reports as assigned; gives presentations as assigned.
Assists those contacted in the course of duty in an effective, efficient, and professional manner.

Minimum Qualifications (KSAs)

(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)

Knowledge of:
Principles of municipal budget preparation and control.
Principles of human resources management, supervision, training, and performance evaluation.
Pertinent federal, state, and local laws, codes, and regulations.
Principles and practices of business management, project management, and business process design.
Network operating systems, network protocols, LAN/WAN hardware and design concepts, and networked systems management practices.
Distributed data processing and client/server concepts.
Application development and end user information system tools.
Database management.
Hardware components of mainframe, midrange, personal computers and mobile devices.
Current trends in data processing and networking.
Contracts for goods and services; vendor negotiation.
General engineering public records, construction administration and/or geographic/ cartographic concepts and functions. Cloud hosted services (Software as a Service, Platform as a Service, Infrastructure as a Service) Cybersecurity methods and best practices.

Skill to:
Operate appropriate computer equipment; use properly all related hardware and software.

Ability to:
Implement and maintain positive employee relations.
Promote and maintain highest integrity throughout all personnel.
Analyze and manage effective EEO/AA programs.
Supervise, direct, and coordinate the work of lower level staff.
Select, manage, supervise, train, and evaluate staff.
Interpret and explain Enterprise Technology Solutions (ETS) policies and procedures.
Prepare clear and concise reports.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work including City and other government officials, community groups, and the general public.
Analyze complex business problems; offer solution strategies.
Organize, prioritize and assign work tasks to staff.
Read, understand and explain material from complex manuals.
Understand and implement large amounts of technical information quickly.
Prepare and administer budgets.
Work in and lead cross-functional team groups.

Required Education and Experience

Each applicant must have three years of experience as a Computer Systems Analyst with the City of Cincinnati. Each applicant must also have a Bachelor's Degree from an accredited college or university in computer science/information processing, mathematics, statistics, quantitative analysis, or a related field.

OR
Each applicant must have eight years of experience in an Information Technology classification with the City of Cincinnati. Each applicant must also have an associate degree from an accredited college or university in computer science/information processing, mathematics, statistics, quantitative analysis, or a related field.
OR
Each applicant must have a minimum of five years of supervisory/management-level professional work experience in Information Technology. Each applicant must also have a bachelor's degree from an accredited college or university in computer science/information processing, mathematics, statistics, quantitative analysis, or a related field.
OR
Each applicant must have five years of experience within the information technology industry and two years of supervisory/management-level professional work experience. Additionally, each applicant must have a bachelor’s degree from an accredited college or university in computer science/information processing, mathematics, statistics, quantitative analysis, or a related field.

An equivalent combination of education, training, certifications, and military or other demonstrable experience that demonstrates required knowledge, skills, and abilities may be considered.

OTHER REQUIREMENTS
Must be an excellent communicator and team builder.
Must pass security clearance.

MILITARY EDUCATION & EXPERIENCE EVALUATION

Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case-by-case basis based on the American Council on Education (ACE) Military Guide recommendations.

Working and Physical Conditions

Environmental Conditions: Office environment; exposure to computer screens; noise from computer hardware components.

Physical Conditions: Duties require maintaining physical condition necessary for sitting, standing and walking for prolonged periods of time; light lifting and carrying; general manual dexterity required.

Job Type: Full-time

Pay: $82,644.40 - $120,863.05 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

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