Online Residential Sales & Design Consultant
As our Residential Sales & Design Consultant, your core responsibilities will be highly consultative sales and customer support to inbound retail (residential) customers. These customers will be inquiring through our website via phone and email, and you will be focused on performing consultative sales that include design consultations, project takeoffs, and customer follow up. This role can be fast paced, so you'll need to balance and manage your task lists and emails with inbound calls. Every day will require a methodical and organized approach to managing follow ups with your client base.

You'll be selling luxury natural stone products to clients renovating or building new homes. They are specifically looking for high end architectural stone for facades, fireplaces, backsplashes, water features, and pool decks. You will be their expert, there to chaperone them through our products to find the right ones for their job. View the product range here: www.thesurfaceshop.com.

This is a work from home position. You will be interacting via Slack, Email, Phone, and CRM with a core group of seasoned design and sales professionals. We'll be looking for you to bring your high energy, organized and sales hungry approach to the job to match up with the current sales team.

Our Sales Specialist will also strive to build relationships with Architects, Interior Designers, Builders, Contractors and Installers to encourage new and repeat business opportunities when the opportunity arises.

ESSENTIAL FUNCTIONS:

• Assist customers in the process of product knowledge and design material selection process.
• Calculate Material Takeoffs and provide an accurate and prompt price quote to the customer.
• Must be confident, hardworking, motivated, extremely well organized and task oriented, and possess good closing and presentation skills.
• Strong communication skills required, including collaborating and communicating respectfully and professionally with customers, co-workers, contractors, management, department team members and outside agencies to ensure a smooth transition from order placement to product installation.
• Create a memorable shopping and selection experience for all customers.
• Determine customer needs and time-line and tailor presentation of materials according to their needs.
• Provide clients with unsurpassed service, expertise, and convenience through the online sales process.
• Building and maintaining a working knowledge of current inventory, colors, specifications, and information through regular product reviews, internal meetings, trade and industry publications, etc.
• Maintain a professional phone presence and attitude at all times.
• Assist clients in selecting and/or specifying our natural stone veneer products.
• Use suite of online software to look up inventory, assess availability, customer information, delivery dates, back-orders, etc.
• Receive incoming customer service over the phones and in email.
• Other duties as assigned.

Job Type: Full-time

Pay: $45,000.00 - $85,000.00 per year

Benefits:

• Paid time off
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

COVID-19 considerations:
Because work is remote, there are no current COVID-19 concerns.

Education:

• Associate (Preferred)

Experience:

• Sales Experience: 4 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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