Silverado Alexandria Memory Care Community is looking for a Receptionist!

Position Pay: $17-$19/hr

Shifts: Full time Monday - Friday, or, Part time Weekends (Sat/Sun)

Why work at Silverado Alexandria Memory Care Community?

• Silverado was ranked 6th nationwide by Fortune Magazine in their Best Workplaces in Aging Services list – our 3rd consecutive year on the list!
• Great Place to Work® Certified for five straight years
• Lots of great opportunities to work on a team with great leaders and dedicated coworkers
• Experienced leadership team that realizes happy associates lead to giving patients the quality end-of-life they deserve
• Great culture doing meaningful work that truly makes a difference
• Education assistance programs to help with school reimbursements and paid training
• Work-life balance with flexible scheduling and minimal to no on-call requirements (unless in an on-call role specifically)
• And more!

The non-negotiables:

• High school diploma. Some college courses related to business administration preferred.
• At least one year's experience dealing with the public via telephone and in person.
• Strong computer skills– especially with Word and Excel.
• Excellent customer service skills and outstanding verbal and written communication skills.
• Strong ability to multi-task.

What you will be doing:

• Answer telephone calls in a professional manner and direct appropriately.
• Receive, separate and distribute incoming mail and prepare outgoing mail.
• Greet visitors and direct them accordingly.
• Maintains files on the computer and updates information as necessary pertaining to associates and clients.
• Assist with clerical duties and office functions as assigned.
• Responsible for managing all aspects of the patient intake process including establishing and maintaining positive relationships with customers and referral sources and responding to customer requests and concerns.
• Also manages the insurance verification and authorization process.
• Schedules appropriate staff to meet with patients/families to discuss hospice services in a timely manner.
• Overcomes initial objections to hospice services.
• General admission coordination, including coordinating hospital discharges.
• Data entry, including keeping all admission tracking logs up to date.

We’re looking for someone who:

• Loves people.
• Has compassion and patience.

• Is a quick learner.
• Is ethical, honest, dependable, and open-minded.
• Can read, write, and speak English.

PROTECTING YOU, PROTECTING OTHERS: We believe our residents, patients and associates deserve to thrive in an environment protected from COVID-19. At Silverado, vaccines are offered and required for all associates.

To maintain our world class standard, all offers of employment with Silverado are contingent upon a satisfactory background check as well as drug screening, physical and TB testing (if required for the position). Silverado also uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security.

EOE/M/F/D/V