Parts and Service Sales Representative Job at Milton CAT
Overview:
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
Parts and Service Sales Representatives play a key role in helping keep our customers’ equipment healthy and productive by selling Caterpillar parts, preventative maintenance, and repairs within a designated territory. They develop and offer solutions that allow Caterpillar equipment owners to achieve the lowest operating costs possible and minimize machine downtime. This position is responsible for promoting all products and services offered by Milton CAT.
Responsibilities:
- Assist customer in achieving lower operating costs by recommending appropriate service product options.
- Build relationships with key decision makers and promote all available products offered by Milton CAT.
- Primary liaison between customer and Milton CAT in all areas related to product support.
- Develop a strategic account plan for growing commodities on an annual basis.
- Collaborate with the customer, service, parts, and sales department to ensure exceptional level of service.
- Generate and develop new business to meet business goals.
- Provide customer guidance equipment maintenance needs.
- Creates and maintains profiles on all major parts and service competitors.
- Meet targets for sales, profits, and close ratios.
- Maintain customer account using customer relationship management (CRM) software.
- Participate in business and trade events; maintain membership in trade organizations.
- Maintain customer contact information, status of business, and verify machine population on an annual basis.
- Performs all other related duties as assigned.
- High school diploma or (GED) equivalent.
- 3-5 years of experience with a heavy-duty dealership in a parts or service function.
- Proficient in the use of a computer and related Microsoft software, including CRM.
- Strong written and verbal communication skills.
- Strong problem-solving skills and be detailed oriented with a high level of accuracy.
- Perform duties with a sense of urgency, exceeding customer expectations.
- Work with minimal supervision.
- Excellent organizational skills.
- Ability to work after hours when needed to meet customer needs.
- Work in a dynamic, fast paced environment.
- Attend training meetings, which may require overnight stays.
- Basic math skills.
- Valid driver’s license and good driving record.
Preferred Skills and Competencies
- Previous selling experience.
- Prior territory management experience.
- Working knowledge of Caterpillar products.
- Previous experience in the construction industry.
This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
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