Fulfillment Manager
Why you should want to work here
At Freshly Picked, we are a world-class, design-led, and well-recognized brand. We also have one of the largest social media followings in our industry, and we are developing new strategies to become the global leader in direct-to-consumer lifestyle products for parents and their cool little kiddos everywhere. If you love a fast-paced environment, fast growth, and the potential to have a huge impact on a company, then you are going to LOVE Freshly Picked!
As a company, we are hungry for growth, supportive, humble, honest, and light-hearted. These values are reflected in everything we do. Additionally, we strive to be results-focused in our decisions and priorities.
What we need
Freshly Picked is a growing company. We are looking for a strategic thinker to connect the fulfillment operation to help with customer satisfaction and retention and is constantly looking to optimize the fulfillment operations. The manager also leads the order fulfillment process including monitoring incoming orders, batching orders, and shipping orders. This individual oversees the order tracking process and ensures orders are processed in accordance with the company's standard. The Fulfillment Manager ensures adequate inventory supply levels are maintained to maximize customer satisfaction and minimize cost.
A peek at what you will do:
Fulfillment

• Work with fulfillment team to ensure that moccasin production is put away in a timely fashion each day and that the production and inventory numbers match
• Build pick/pack batches each day throughout the day to ensure orders are shipped in a timely manner
• Work with fulfillment team to receive incoming shipments
• Track warehouse space to ensure adequate space for incoming product shipments
• Oversee returns process to ensure that returns are received and processed in a timely manner
• Ensure that team members follow good inventory management practices by making sure that all inventory movements are tracked in the software
• Keep the warehouse clean and organized
• Help with pick/pack, receiving, and put away activities
• Conduct cycle counts to ensure inventory accuracy
• Oversee the fulfillment team to ensure that all orders ship each day in an efficient manner
• Ensure that wholesale orders are shipped according to the appropriate routing guide
• Work closely with production team to ensure that product is produced and ready for shipments to E-Comm customers and Wholesale.

Requirements:

• 3+ years of Leadership experience in a fulfillment operation
• Strong analytical, organization, training, and communication skills
• Strong spreadsheet skills (Excel, Google Sheets)
• Bi-lingual Spanish and English speaker preferred

Personal Attributes:

• Strong interpersonal skills, ability to communicate and manage well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Willingness to be flexible with work time to ensure that all orders get shipped each day and that other fulfillment tasks are accomplished

This is a general overview of the position as of the date noted. This job description may be altered at any time during the course of employment with functions added, deleted and/or altered as necessary.
Logistics stuff
This job is full-time and currently located in Lindon, UT.
We offer competitive salaries, health and dental benefits, a 401(k) program with an employer match, PTO, and Paid Holidays
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Job Type: Full-time

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