Responsibilities

The HR Call Center Representative ensures efficiency of service center operations, technology and transaction processes. Establishes standards and procedures for handling employee questions, transactions and administration of human resource programs. Coordinates services with the human resource information systems, human resource program managers and technology specialists. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Required Qualifications

• High School Diploma or equivalent
• At minimum 1 year out inbound call center
• Have the ability to provide excellent customer service while multitasking
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Schedule will be 9:30 a.m. - 6:05p.m.
• This role is work from home. Applicants must reside within driving proximity to Humana Louisville, KY office

Preferred Qualifications

• Associate's or Bachelor's degree in HR or a related field
• Experience using web-based human resource management systems - Workday
• Bilingual (English and Spanish); with the ability to read, write, and speak English and Spanish

Additional Information

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Why Humana?

At Humana, we know your well-being is important to you, and it’s important to us too. That’s why we’re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:

• Work-Life Balance
• Generous PTO package
• Health benefits effective day 1
• Annual Incentive Plan
• 401K Plan
• Well-being program
• Paid Volunteer Time Off
• Student Loan Refinancing

If you share our passion for helping people, we likely have the right place for you at Humana.

Social Security Task:

Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.

Scheduled Weekly Hours