Gate Pass Office Clerk - Bilingual Job at ADESA
Job Summary
Gate Pass Office Clerk performs a variety of duties related to the control and distribution of gate passes. Responds to inquiries, assists with distribution of gate passes, assists in locating vehicles and performs other related work as required to ensure proper management of gate passes. Incumbents in this classification must be proficient in computer skills and possess strong customer service skills. Will also be responsible to provide an orderly, safe and quick dispatching of gate passes.
Essential Functions
- Must demonstrate a positive attitude and professional demeanor
- Effectively present information to transporters, as needed and requested
- Enforce proper requirements for ID verification when dispatching gate passes
- Enter visitor and gate pass information into computer to maintain record
- Answer general inquiries from transporters
- Maintain accurate log of dispatched gate passes; provide log upon request
- Assist in locating vehicles and directing transporters to the Reservations Lobby
- Guide and assist transporters to use AuctionTrac system
- Other duties may be assigned
Skills
- Strong computer skills
- Must be organized and able to multi-task
- Think clearly and problem solve
- Communication skills, effectively interact with co-workers and customers
- Maintain a work environment of cleanliness and organization
- Must be customer service oriented
Requirements
- High School diploma or equivalent (GED)
- Six to 12 months of customer service experience
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