Job description

Hiring Customer Service Representatives

8 hour shifts 40 hours a week

Monday- Thursday: 7am-7pm

Friday: 7am-5pm

Saturday: 8am-12pm

No cold calling/telemarketing.

Bi-lingual (Spanish) is a plus but not necessary.

Located in Westchase area - 11111 Richmond Avenue #250 Houston, TX 77082

Association Health Care Management is seeking Customer Service Reps to join our team in Houston, TX!

Our Company Profile:

AHCM is an organization with a passion for leadership, excellence, and innovation in the healthcare management.

We live and breathe our values in everything we do and every decision we make. As a member of AHCM's team, you are a part of an elite team designing the future. You will be expected to contribute your talents and energies to make what is already great about AHCM even better and available to more people. In return, we commit to working with you to make your career at AHCM rewarding.

The Role

A Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative provides available information upon request and research or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. To be a Member Services Representative typically requires 1+ years of related experience.

Pay

Full Time Direct Hire - $15/hour + Incentives

We Offer

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• PTO
• Great Company Culture
• Bi-Weekly Incentives
• Career Mobility

Duties & Responsibilities

• Provide expertise or general customer service support by reviewing, researching, member inquiries.
• Consistently meet established productivity, schedule adherence and quality standards
• Answers phone calls regarding provider search, existing claims, and member IDs as needed.
• Adheres to privacy and confidential and proprietary company policies and procedures (i.e., HIPAA).
• Communications - interacts effectively
• Teamwork - Work and interact effectively as a team member; support the team approach
• You’ll need to be comfortable navigating across various computer systems to locate critical information. Attention to detail is critical to ensure accuracy and avoid financial loss to members and business.

Qualifications

• High school diploma or equivalent
• Excellent customer service skills or prior experience
• Demonstrated timely, consistent job attendance history
• Computer literate
• Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
• Strong attention to detail, time management, and decision-making skills
• Problem-solving skills
• Communicate professionally with positive demeanor
• Telephone skills
• Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouse
• Pass background check

Job Type: Full-time

Pay: $15.00 per hour

Schedule:

• 8 hour shift
• Monday to Saturday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Houston, TX 77082: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Every weekend

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• Houston, TX 77082: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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