Ind1

About the company
eTeam was formed in 1999 with the goal of becoming the company of choice for clients, talent and staffing professionals. Today, we’re one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire everyday to do quality work for our clients and help our talent work at some of the most amazing companies.

Job Title: Computer Support Specialist

Location: Orlando, FL

# Of Positions: 1

Duration: 3 months

Shift Time: 9am to 6pm

# Of Hours Day: 8 hours

Schedule: Monday to Friday

Job Type: Contract

Payrate: $20/hr. to $24/hr.

Job Description:

Responsibilities:

• Logs, assigns, prioritizes, and follows up on trouble tickets and requests using the incident management software.
• Communicates ticket updates, ETA’s, resolution explanations and outage notifications with the business.
• Resolves user permission issues on multiple systems including, but not limited to, ISeries, Windows, VPN and industry standard applications.
• Resolve issues including application errors, Outlook issues, and Point of Sale problems. Assist users that experience printing issues and escalate when necessary.
• Troubleshoot basic technical problems via phone and email concerning network, PC hardware and software including industry standard applications and custom applications, cell phone, desk phone, Point of Sale systems for foods, merchandise and ticketing utilizing prior work experience, knowledge and training.
• Create and submit Knowledge Base articles for review which will be used to provide quicker customer support in future interactions.
• Perform other duties as assigned.

Qualifications:

• 2+ years of experience in Customer Service or Retail service environment or equivalent combination of education and experience.
• 1+ year’s previous Service Desk experience with PC hardware, software, Knowledge of Microsoft operating system and Microsoft Office is required.
• 1+ years of experience in a theme park technical support role.
• Experience in a theme park technical support role.
• Provides full first-level 24/7 support over the phone and email for 3rd party vendors and remote users.
• Includes troubleshooting, escalating, and resolving problems, generating and monitoring trouble tickets (via the incident management system) and serves as the single point of contact for all technology related issues.
• Periodically participates in creation of knowledge articles.
• May be required to perform daily scheduled AS400 procedures following documented processes to comply with audit controls.
• Experience and knowledge of supporting networked computer systems, Windows 7 and above operating systems, Active Directory and Microsoft Office 2010 and above.
• Knowledge of Point of Sale systems, VPN and AS400/ISeries is required.
• Experience and knowledge of computer and computer related hardware devices. Including desktops, laptops, tablets, smartphones and point of sale devices.
• Experience and knowledge using an industry standard Information Technology Service Management (ITSM) tool for logging issues and requests.
• Strong customer/team interaction skills.
• Good verbal and written communication skills.
• Detail oriented.
• Pleasant phone voice and demeanor.
• Ability to multi-task in a fast paced office environment.
• Professional Business communication and interpersonal skills.

Job Type: Contract

Salary: $20.00 - $24.00 per hour

Schedule:

• 8 hour shift

Work Location: One location

Please Note :
alimousavi.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, alimousavi.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.