The Assistant Vice President, Information Technology Infrastructure is responsible for managing the overall physical and network infrastructure of the company (i.e.: vendor management, networking, servers, desktop, telephony, productivity applications, etc.). This role partners with other leaders’ and business partners while aligning customer service with strategies and expectations. Strategic planning and implementation are important attributes for this position as well.

Essential Duties and Responsibilities

• Responsible for day-to-day leadership and management of the IT Infrastructure Team (i.e.: staffing, scheduling, payroll administration, performance management, discipline, coaching, etc.).Monitor staff and their resolution of user problems to ensure optimum efficiency and performance. Direct development and execution of procedures for disaster recovery, back-ups and archiving, troubleshooting, and resolution of hardware, software, and network problems. Develop and implement policies, procedures, and standards and ensures their conformance with information technology and company objectives
• Overall leadership responsibility of infrastructure operations including operations, analysis, and procurement.Manages Vendor and Hosting Partner relationships for Data Center and telephony infrastructure. Recommend and manage procurement of hardware, software and telecommunications equipment consistent with company business requirements. Manages business relationship with hardware leasing company. Ensures new purchases are added to the appropriate lease (FMV/$Buy) and that hardware is returned as leases expire. Manage company infrastructure budget ensuring all the necessary hardware, software and services are amply covered. Approves invoices and tracks invoices against budget. Implement the necessary administrative procedures to monitor, log, and track technical problems and/or user difficulties. Responsible for performing complex tasks typically relating to network monitoring, operations, installation, and/or maintenance for local, site and/or remote locations.
• Responsible for the management, security and control of network assets.Manages security controls and processes to enable cyber-resilience, including Unified Threat Management, SEIM, malware, data loss prevention, anti-phishing, cloud messaging and malware controls. Manage both VOIP and data requirements over MPLS networked infrastructure. Manage connectivity of network and systems across business partner environments. Maintain, support and secure wireless network. Responsible for administering wide area networks including installation, documentation, technical services, and procurement of hardware and software. Support development and support of Interactive Voice Response (IVR) and Call Center solutions. Serve as a technical lead on resolution of complex network problems. Ensure that network capacity meets current and future requirements (i.e.: facilities planning, system analysis, integration/compatibility analysis, etc.). Provide full technical support to the organization’s hardware and software VoIP solution. Lead design of voice networks and integration of telephone hardware and network services. Manage Anti-virus, malware and other potential threats that may harm infrastructure.
• Responsible for maintaining up to date Business continuity plans including annual testing of failover capabilities.
• Manage vendor contracts in adherence to budget plans.
• Responsible for the development and monitoring of budget and expenditures within the area.

Knowledge

• Professional knowledge of Windows Server and Desktop Operating Systems
• Professional knowledge of network operating systems, applications and developmental tools including network management applications, VOIP telephony, database applications, CASE, compilers and commercial software
• Extensive knowledge and familiarity with WAN routing protocols such as SLIP and X. 25 and hardware such as routers, hubs, and multiplexers
• Professional knowledge of leadership and management competencies to drive productivity and performance
• Professional knowledge of IT systems and processes, accepted business software and relevant Web technologies
• Professional, technical knowledge of most phases of systems analysis and business implications of the application of technology to the current and future business environment
• Professional knowledge of project management practices
• Professional knowledge of managing budgets and vendor relationships

Education and/or Experience and Abilities

• Experienced, disciplined leader who is enthusiastic, self-starting, passionate and inquisitive
• Bachelor’s degree or equivalent industry and/or leadership experience within a computer science/information systems focused environment, required
• Requires 10+ years of related progressive experience
• Strong background using Microsoft technologies (10+ years)
• Pertinent industry certifications desired (i.e.: Cisco, VMWare, Windows Server, Azure, etc.)
• Enterprise Infrastructure Experience
• Ability to attract and recruit the industry’s best talent
• Remain current with industry developments and related technology

Job Type: Full-time

Pay: $145,000.00 - $150,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Jacksonville, FL 32202: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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